Together with your customer to the Next Level

Nova One applies conversational Artificial Intelligence, interactive interfaces and speech technology. In this way we enable your organization to take customer experiences to the Next Level, while optimizing internal processes and reducing costs.

Flexible use on all Social, Whatsapp & Voice channels
Supports more than 250 languages, Saas & On Premise
End-to-end with CRM & Asset Management systems

Customer

Care

Take your customer by the hand, be their guide. Our innovative AI makes sure that you as a company give your customer the right message, at the right time.

Voice

Services

Expand your communication channel quickly, smartly and simply with Voice driven applications such as Google Assistant or Amazon's Alexa. Or integrate it into your own app.

Conversational

Marketing

Surprise your customers with a mix of conversational technology, presented via interactive interfaces, enhanced with customized visuals. Our solution delivers unique experiences.

Internal

Processes

Evolve as a company with the rapidly changing communication. By integrating intelligent technology for internal standard business processes, you reduce your workload and costs.

A sneak preview of our success stories

Today, our bot already successfully handles 72% of customer inquiries on Facebook and manages 100% of calls for Customer Care agents. The bot is fully integrated with Salesforce and the T-Mobile back end so it can use customer data if needed. This ensures a positive customer experience.

Blogs & Topics

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The value of unanswered customer questions

Most companies consider their customer service as a cost item. Perhaps rightly so. Each caller costs an average of 15 euros. Not so surprising then, t ...

Great. Chatbots that get sarcasm.

It’s the goal of every chatbot to make conversation as natural and “human” as possible. That way, people will accept them as a valuable part of the cu ...

How do you teach a bot meaning?

We humans learn the meanings of words from context and experience. But where does a poor chat bot start? Using word vectors may be ...

Why it is important to start with your chatbot now

Companies such as KLM, T-Mobile and Nuon are way ahead in their customer service approach. Why? Because they are all implementing ...

The value of unanswered customer questions

Most companies consider their customer service as a cost item. Perhaps rightly so. Each caller costs an average of 15 euros. Not so surprising then, t ...

Great. Chatbots that get sarcasm.

It’s the goal of every chatbot to make conversation as natural and “human” as possible. That way, people will accept them as a valuable part of the cu ...

How do you teach a bot meaning?

We humans learn the meanings of words from context and experience. But where does a poor chat bot start? Using word vectors may be the way to go. In m ...

Why it is important to start with your chatbot now

Companies such as KLM, T-Mobile and Nuon are way ahead in their customer service approach. Why? Because they are all implementing chatbots in their se ...