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The value of unanswered customer questions

Most companies consider their customer service as a cost item. Perhaps rightly so. Each caller costs an average of 15 euros. Not so surprising then, t ...

Great. Chatbots that get sarcasm.

It’s the goal of every chatbot to make conversation as natural and “human” as possible. That way, people will accept them as a valuable part of the cu ...

How do you teach a bot meaning?

We humans learn the meanings of words from context and experience. But where does a poor chat bot start? Using word vectors may be ...

Why it is important to start with your chatbot now

Companies such as KLM, T-Mobile and Nuon are way ahead in their customer service approach. Why? Because they are all implementing ...

The value of unanswered customer questions

Most companies consider their customer service as a cost item. Perhaps rightly so. Each caller costs an average of 15 euros. Not so surprising then, t ...

Great. Chatbots that get sarcasm.

It’s the goal of every chatbot to make conversation as natural and “human” as possible. That way, people will accept them as a valuable part of the cu ...

How do you teach a bot meaning?

We humans learn the meanings of words from context and experience. But where does a poor chat bot start? Using word vectors may be the way to go. In m ...

Why it is important to start with your chatbot now

Companies such as KLM, T-Mobile and Nuon are way ahead in their customer service approach. Why? Because they are all implementing chatbots in their se ...